The Moscow City Government and the CPS signed a cooperation agreement. Now the service will respond to all complaints about expired products and violations of sanitary regulations are posted on the portal of the capital “Our Town.” Representatives of the agencies believe that such a pattern of interaction will significantly reduce the number of violations in the sphere of trade.
The Moscow City Government and the Federal Service for Supervision of Consumer Rights Protection on Tuesday signed an agreement on cooperation. In particular, the special portal of “Our Town,” now there will be two new themes, in which residents of the capital will be able to leave messages on violations of trade. Responding to complaints of visitors for sale in retail outlets in Moscow expired goods or violations of sanitary requirements under the agreement will be prepared by Rospotrebnadzor the city of Moscow.
As part of the signing ceremony, the mayor of Moscow, Sergei Sobyanin said that the filing of complaints about the companies in the consumer market through the portal of “Our Town” will improve the efficiency of the inspectors Rospotrebnadzora. He also noted that in Moscow, where thousands of objects of trade are located in built-in and attached premises and in the residential sector, the introduction of measures to control the consumer market is an extremely important step.
At a later press conference on the occasion expanding the portal “Our Town” Chief of Staff of the Mayor and the Government of Moscow Anastasia Rakova scheme described in more detail complaints Rospotrebnadzorom. According to her, any resident of the capital, confronted with violations in the consumer market, it may report the problem to the portal in the category “food stores.” To do this, the user must select the desired problematic topic, enter the name and address of the point of sale or note it on the virtual map, and then describe the problem and attach a photo. Moderation messages on the portal is made within 24 hours, and the answer from Rospotrebnadzor the city of Moscow will be provided within 30 days of the filing of the complaint. During this time, representatives of the agency will analyze the nature of the complaint, if necessary, initiate the check point of sale, as well as elect a preventive measure in case of violation.
Rakov also noted that the portal mode Real-time map will be drawn up outlets in which the Office upon checks were found in violation of sanitary requirements. In conclusion, the deputy mayor said that extending the functionality of the portal will not affect the order written complaint Muscovites.
Head Rospotrebnadzora the city of Moscow Elena Andreeva, in turn, stressed that complaints of violations of trade has consistently accounted for about 30% of the total number of hits on the portal of “Our Town”, which attracted the attention of federal authorities to the problem. According to her, placing a complaint on the site should be the last resort in the absence of reaction the administration outlet on consumer complaints. In addition, we’ve covered Rospotrebnadzorom treatment will be posted in the public domain, that is fraught with additional reputational costs for retailers.
«Sooner or later we will come to the observance of sanitary norms in Moscow portal and “Our Town” is a great tool to achieve the goal “- summed Andreeva.
Portal” Our Town “was established in 2011 on the initiative of the mayor of Moscow Sergey Sobyanin as a tool for solving urban problems . Since then, the site has gone through a visual redesign, and significantly expanded its functionality. At present, any resident of the capital can leave the treatment on 150 topics, and the administration receives daily more than 2 thousand complaints. Currently, the portal registered 348,000 users.
Around the portal also emerged volunteer movement, there were already 2,300 participants. They help the authorities find fault in the life of the city and contribute to their early elimination. Organizers of the portal support their efforts, volunteers overcharging bonus points and free inviting various city events.
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